Field Support Engineer - Prague

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Plaatsingsdatum 25-09-2018 Functiecategorie Techniek - Engineering
Standplaats Prague Niveau Professional
Opleidingsniveau HBO Dienstverband Vast contract - Bepaalde tijd m...
Uren 40 Salaris Competitive
Job Title
Field Support Engineer

Job Description
We are…

Signify, the new company name of Philips Lighting, is the global leader in lighting building on 125+ years of innovations.
Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world. We are proud to be ahead of the game in the Internet of Things and on track to be carbon neutral by 2020. We learn through disruptive challenges and our performance is powered through our diverse teams. Our Philips products, Interact connected lighting systems and data-enabled services transform people’s lives in homes, buildings and public spaces.

We define the meaning of light… join us to #findyourmeaning @Signify!

This role is part of the CEE Lighting Customer Satisfaction Team. Its responsibilities are at the heart of driving a timely and qualitative (on-site) execution of services that provide the customer with a positive customer experience. Aspiring for high levels of customer satisfaction must be in your DNA.

Together we can…
  • Ensures timely and accurate execution in solving warranty related complaints.
  • Supports product recalls efficiently.
  • Insures timely and correct execution of service obligations in accordance with the contracts.
  • Does on-site customer visits (if needed) to investigate and analyze customer complaints.
  • Realizes proactive communication to customers to keep them informed.
  • Drives for high levels of customer satisfaction.
  • Provides special / custom training to customers upon request.

You are…

Open minded, curious and innovative and aligned with our company values and aims and you bring the following experiences and competencies:
  • Bachelor or master’s degree, with the preference in technical area: engineering or electrical.
  • Fluent English and Czech language is a must.
  • Field support experience is essential.
  • Internet of Things (IOT) experience would be beneficial, not essential.
  • SAP experience would be ideal, not essential.
  • Lighting background will be a plus.
  • Excellent communication as well as interpersonal skills.
  • Ability to interact with others in a professional, courteous and ethical manner.

Please apply by using the 'Apply' button. 

Agency calls are not appreciated. 

Meer informatie
Deze vacature betreft een fulltime functie.

Functiecategorie(ën) Techniek - Engineering
Branch(es) Elektronica
Provincie(s) Tsjechië
Trefwoorden .


Contactpersoon Laura Drinkwater
Telefoon +44 7341680027